(M-F 8-3PST)
Shipping Info
shipping to the West Coast, 2-3 business days.
shipping to the Mid-West, 3-5 business days.
shipping to the East Coast, 4-6 business days.
Items are shipped from our Southern California warehouse.
If you have any questions, please call 1-866-4CANDY9. We will be happy to assist you over the phone.
~ NOTE: We are not responsible for the condition of heat sensitive products if not ordered as outlined below. All orders ship from southern California. Even if it is not warm in your city, your package may travel through warm areas during transit. Read WARM WEATHER SHIPPING below.
Shipping
Schedule If
ordered by 3 pm EST on Ships
on Ground
will arrive no
later than EXPEDITED,
2
Day arrives on Next
Day arrives on Monday Monday Monday of next week Wednesday Tuesday Tuesday Tuesday Tuesday of next
week Thursday Wednesday Wednesday Wednesday Wednesday next week Friday Thursday Thursday Thursday Thursday of next
week Monday Friday Friday Friday Friday of next week Tuesday Monday Friday
after 3 pm & weekends Monday Monday of next week Wednesday Tuesday
THE ABOVE IS A GUIDELINE ONLY: Add 1 extra day
for weeks that contain a holiday. Rural area delivery may take an additional day. Weather related delays are not covered by our guarantee.
International ~ allow 7 - 10 business days. APO, Military Bases, US Territories ~ allow 10 - 14 days.
It is NOT possible to change or cancel an address or shipping method once an item has shipped. S&H charges will not be refunded for returned packages.
Most in stock orders placed by 3pm EST (Noon PST)
Mon - Fri will ship the same day. Orders placed after 3pm EST M-F or weekends
will ship the next business day. We ship from California, please allow up to 5 business days
for ground delivery in the U.S. In accordance with the policies of USPS and UPS, service guarantees do not apply in the event of severe weather conditions. We ship internationally to over 40 countries. You should receive your order in 3 – 10 business days; depending on how fast the Customs Department in that particular country clears your order. Because of the unpredictable nature of shipping around the world, chocolate & other heat sensitive items can not be guaranteed.
UPS does not deliver on the weekends & they do not
count them as business days. If you choose USPS Priority Mail, please allow 2 - 5 days and provide a valid postal delivery address (these shipments are not trackable & are not guaranteed).
INTERNATIONAL CUSTOMS: You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CandyCrate.com, you are considered the importer of record and must comply with all laws and regulations of the country to which you are receiving/sending the goods.
If you have any questions, please email us at customerservice@candycrate.com.
or call toll free at 1-866-4CANDY9 before ordering.
WARM WEATHER SHIPPING
CHOCOLATES, GUMMIES & MELLOWCREMES need special handling during the months of April through September, or whenever the weather is warm. To assure that your order will arrive without melting during warm weather, all orders containing any chocolate, gummy or mellowcreme items, must be shipped as outlined below.
You must purchase EXPEDITED, Second or Next Day air when purchasing heat sensitive products shipping to warm regions or during warm months. Your items will be packed in an insulated box with the appropriate quantity of re-usable Ice-Brix™ at no additional charge. Arrange to have your package delivered where someone is able to receive your package -- perhaps a business address. UPS/DHL may leave packages on your porch if no one is home. HalloweenCandyStore.com will not be responsible for orders left outside. Perishable orders can only be shipped Monday - Thursday to arrive by Friday. Since APO, FPO & US Territory orders must be sent through the USPS, we cannot accept orders for heat sensitive products going to those regions during April through September.
We are not responsible for the condition of heat sensitive products if not ordered as outlined above.
Cross-country ground shipping can take up to 6 business
days to arrive. Please provide us with complete and accurate
delivery information including an accurate zip code. A phone number is
recommended if possible to assist delivery services in promptly delivering
your order. Please note that shipping prices may be in error when the following occurs: items that are large, orders that weigh over 100 pounds, orders that include multiple boxes. We will contact you prior to shipping if this occurs.
CANADIAN TAXES: Taxes are assessed only on goods valued at $20 CAD (about $15 USD) or more and are generally about 8-15% (depending on the province); a $5 handling fee is added when an item must be taxed. When taxes are charged, Customs sticks a taxes-owing form on the box and the box is held by the Post Office as a COD -- recipient pays the tax/handling when the package is retrieved.